Bicron will repair or replace, at no charge, any scintillation detector which fails as a result of loss of hermetic seal, poor workmanship or defective materials, within a period of two years from date of shipment.
This warranty does not apply to any scintillation detector which fails as a result of rough handling, mishandling, being dropped, being submerged in water or being exposed to a non-laboratory environment. A normal laboratory environment is defined as air at normal pressure and any humidity, at a temperature between +40
F and +110F (+4C to +43C) which temperature does not change at a rate greater than 15F(8C) per hour and which does not heat or cool any region of the scintillation detector suchas to produce a temperature gradient of greater than 5
F(3C) across the affected region. Warranty on Photomultipliers
For photomultipliers, Bicron passes on to the customer the warranty that Bicron receives from the photomultiplier manufacturer. This is one year for most tubes.
General Warranty Conditions
This warranty applies only to the original purchaser of the detector and only to product with serial numbers still legible. This warranty does not apply to any detector whose performance fails as a result of mishandling, abuse, accident, physical damage, improper installation, or submersion in water. This warranty does not apply if the product has been modified or altered without Bicron's express approval.
Bicron's obligation hereunder shall be limited to the repair or replacement, at our option, of any detector or any part thereof which, upon receipt and examination, proves to have been defective within the specified warranty period. Bicron is not responsible for damages of any kind including incidental or consequential damages. This warranty is in lieu of all other warranties, express or implied, and constitutes the fulfillment of Bicron's obligations to the purchaser.
Returning a Product Under Warranty
A claim against the Bicron warranty must be made within the warranty period. The purchaser must obtain a Return Materials Authorization (RMA) number from Bicron's sales/service organization (440/564-2251) prior to shipment. The RMA number must be referenced on the packing list and other documentation.
All detectors being returned for warranty repair should be adequately packaged; use of original Bicron shipping material and container will help assure that no damage occurs in transit or storage. Product claimed defective or non-conforming will be returned to Bicron freight prepaid by the purchaser with a statement identifying the reason(s) for the return, Bicron part number and serial number.
Product returned to Bicron that is found to be in good working order or damaged for causes not covered by this warranty will be subject to a service charge. Upon completion of repairs, detectors will be returned to the purchaser freight prepaid.
